Privacy Policy

This policy explains what personal information Hermes collects, why it is collected, and what you can do about it. Hermes operates this store and is responsible for the information described here.

Information we collect

When you place an order we collect the details needed to fulfil it: your name, your email address, your delivery address, and the contents of your order.

If you contact Hermes for support, we keep the message and our reply so we can follow up.

Our servers record ordinary technical information such as your IP address, browser type, and the pages you visit. This is used to keep the store working and secure.

Payment information

Card payments are handled by our payment processor. Your full card number is entered on the processor’s systems and is never stored by Hermes.

We receive only what we need to recognise the payment: the result, the amount, and a reference such as the last four digits of the card.

How we use your information

We use your information to take payment, fulfil and deliver your order, answer your questions, prevent fraud and abuse, and meet our legal and tax obligations.

We do not sell your personal information.

Who we share it with

We share your details with the suppliers who make delivery possible — our payment processor, our print and fulfilment partners, and our delivery carriers — and only the parts of it they need.

We also share information where the law requires it.

Cookies

This store uses cookies to keep you signed in and to remember the contents of your cart. Blocking them will stop those features from working.

How long we keep it

Order records are kept for as long as our tax and accounting obligations require. Account information is kept while your account is open.

Your rights

You can ask for a copy of the personal information Hermes holds about you, ask for it to be corrected, or ask for it to be deleted. Deletion requests cannot remove records we are legally required to keep.

To make any of these requests, contact Hermes using the contact details published on this site.

Changes to this policy

If this policy changes, the updated version will be published on this page.